The terms used in the Regulations mean:

1. Customer - a natural person with full legal capacity, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, placing an order within the online store (consumer, entrepreneur, privileged entrepreneur).
2. Consumer – a natural person using the online store and making a purchase in an area not directly related to his or her business or professional activity (in accordance with Article 22, index 1, of the Civil Code).
3. Entrepreneur - a natural person, legal person and organizational unit referred to in Article 33, index 1, § 1 of the Civil Code, conducting business or professional activity on its own behalf.
4. An entrepreneur running a sole proprietorship who does not use the online store as part of their professional activity (hereinafter referred to as the Privileged Entrepreneur) - a natural person using the online store, in particular making a purchase in a scope unrelated to their business activity, when the nature of the purchased product indicates that it is not of a professional nature for them, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
5. Online Store (also known as e-store) – online store available at https://bytheray.com/ , through which the Customer can purchase certain Products.
6. Product – physical products that are presented in the e-shop and intended for sale.
7. Sales Agreement – ​​a product sales agreement concluded between the Seller and the Customer via the online store. Sales are conducted within the European Union.
8. Distance contract – a sales contract concluded between the Seller and the Customer without the simultaneous physical presence of the parties to the contract, using one or more means of distance communication up to and including the moment of conclusion of the contract.
9. Order – an action undertaken by the Customer, consisting in selecting specific products within the e-shop, with the direct aim of concluding a sales contract for these products with the Seller under the terms and conditions specified in these Regulations.
10. Seller/Website Owner - BTR CONCEPT sp. z o. o. with its registered office in Warsaw, ul. Polki 1A/20, 02-826 Warsaw, entered into the Register of Entrepreneurs maintained by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under the KRS number: 0001068040, NIP: 9512581861, REGON: 526883044. The Seller is also the Manufacturer of BY THE RAY brand products and the Responsible Person within the meaning of Regulation (EC) No 1223/2009 of the European Parliament and of the Council on cosmetic products. GPSR – Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety.
11. Regulations – these regulations together with other documents constituting an integral part thereof, including in particular the Privacy Policy.
12. Civil Code – the Act of 23 April 1964, the Civil Code (Journal of Laws of 2023, item 1610, as amended).
13. Consumer Rights Act – Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2023, item 2759, as amended).
14. Act on the provision of services by electronic means – Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2020, item 344, as amended).
15. Telecommunications Law Act – the Act of 16 July 2004, Telecommunications Law (Journal of Laws of 2024, item 34, as amended).

1. The website available at: https://bytheray.com/ is operated by the Seller.
2. You can contact the Seller:
   a) at the e-mail address: hello@bytheray.com
3. Information about products provided on the store's website, in particular their descriptions (specifications) and prices, do not constitute an offer within the meaning of the Civil Code, but are merely an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
4. The Seller declares that, as the Manufacturer and Responsible Person, it ensures full compliance of the Products with the safety requirements specified in Regulation 1223/2009 and the GPSR. Each cosmetic product has a safety documentation (PIF) and has been reported to the European CPNP portal.
5. Detailed product descriptions are available by navigating to the specific product page. The product card includes information about the ingredients (INCI), instructions for use, and essential safety warnings, which customers should review before purchasing.
6. The rules for using the online store, the terms and conditions of placing an order and the terms and conditions of order fulfillment under the concluded sales contract are specified in these Regulations.
7. Sales via the e-shop take place 24 hours a day, 7 days a week, all year round, which does not exclude the possibility of temporary suspension of sales for technical reasons.
8. These Regulations specify in particular:
   a) terms and conditions for placing orders in the online store, registering a customer account, and order fulfillment rules,
   b) the principles of concluding sales agreements between the Customer and the Seller concerning specific products,
   c) rules for applying price reductions,
   d) provision of the newsletter service,
   e) the procedure for dealing with the event of non-conformity of the product with the contract, as well as the complaint procedure and the procedure for withdrawal from the contract (Consumer and privileged entrepreneur),
   f) rules for verifying customer opinions and presenting them on the website,
   g) rules for leaving comments.
9. The condition for using the online store is to read and accept the Terms and Conditions. By accepting the Terms and Conditions, the Customer consents to all their provisions and undertakes to comply with them. Acceptance of the Terms and Conditions is voluntary, but necessary to place an order and complete the purchase transaction.
10. The Seller provides the Customer with these Terms and Conditions before using the online store. The Customer may retain these Terms and Conditions by printing them out, saving them on a medium, or downloading them from the website at any time.

1. Using the online store is possible provided that the following technical requirements are met by the Customer:
   a) having a device enabling access to the Internet, equipped with a working operating system, e.g. Windows, Android, Mac OS,
   b) installing on the device referred to in point a) above the latest, up-to-date version of a web browser providing access to Internet resources, such as: Opera, Mozilla Firefox, Safari, Google Chrome or another compatible browser that supports cookies,
   c) having an active e-mail account.
2. The Seller informs that technical problems or technical limitations occurring in the computer equipment or other device used by the Customer (firewalls - locks, antivirus programs and others) may limit or prevent the Customer's access to the online store website.
3. Due to the properties of the Internet and the computer equipment or other device used by the Customer that are beyond the control of the Seller, the Seller does not guarantee uninterrupted and uninterrupted access to the online store website.

1. To order a product via the e-shop, go to the website: https://bytheray.com/ and then select the product or products by taking the next steps in accordance with the messages displayed on the online store pages.
2. On the subpage with available products, the Customer can select a product or products by searching for a product using an extended filter, as well as sort products by category. The Customer can also skip the specified product/product search method.
3. The Customer selects the products to be ordered (including, where available, the type, size, color, and quantity of products specified) by adding individual products to the shopping cart. Before finalizing the order, the Customer is required to review the safety information and precautions included in the Product description.
4. In order to place an order, the Customer must provide the following data:
   1) e-mail address or telephone number,
   2) country/region,
   3) first name (optional),
   4) surnames,
   5) address (some data is optional),
   6) in the case of a Client who is an entrepreneur – also the entrepreneur's company name, Tax Identification Number,
   7) selection of payment method,
   8) as well as acceptance of the Regulations, Privacy Policy and unchecking the required boxes, optionally consenting to the Seller sending promotional, marketing or advertising content, and then confirming the Order by clicking the button confirming payment.
5. The customer can select their preferred shipping method. After making this selection, the customer will receive information regarding shipping costs (or information about free delivery) to the delivery location.
6. When placing an order – until clicking the "Pay now" button – the Customer has the option to modify the personal data provided and information regarding the products he/she has selected, including their type, size, color and quantity (if such changes are possible for the product).
7. By clicking the "Pay now" button, the Customer is aware that the conclusion of the contract is associated with the obligation to pay the amount due to the Seller.
8. After the Customer has provided all the necessary data to place the Order, a summary of the Order will also be displayed.
9. The Order Summary contains in particular the following information:
   a) subject of the sales contract – name of the product/products,
   b) the unit and total price for the ordered products (including information on any price reduction),
   c) shipping costs or information on meeting the conditions for free shipping,
   d) total cost of the order.
10. Sending an order by the Customer constitutes a declaration of intent to conclude a sales contract with the Seller, in accordance with the content of these Regulations.
11. After placing the order, the Customer will be sent an e-mail containing final confirmation of all essential elements of the Order.
12. The Sales Agreement is deemed concluded upon receipt by the Customer of the message referred to in paragraph 11 above. The Sales Agreement is concluded in Polish, with content consistent with the Terms and Conditions.
13. The Customer may register with the Store, which will create a personalized account for them, accessible via a login (Customer's email address) and a password they select (hereinafter referred to as the "User Account"). Registration with the Store is not a prerequisite for making purchases. To register, you must provide the following information:
    a) name,
    b) surname,
    c) email,
    d) hash.
14. Creating an account is possible by the Customer completing all fields of the registration form on the e-shop website marked as required.
15. A necessary condition for creating an account is the Customer's acceptance of these Terms and Conditions and the Privacy Policy. Acceptance is voluntary, but if the Customer decides to create an Account, it is required to complete the process. Account registration constitutes acceptance of the Terms and Conditions and the Privacy Policy.
16. A customer who has registered in the online store can use their account for subsequent purchases. Within the account, the customer can, in particular, track the status of current orders, check details of historical orders, and manage their account information, including changing their password.
17. The customer is obliged not to disclose his/her account password to third parties.
18. The Seller has the right to delete the Customer's account or deprive him of the right to place orders with immediate effect in the event of a material breach by the Customer of these Regulations, in particular if the Customer, when registering in the online store or placing an order, provided data that is false, inaccurate or infringes the rights of third parties, uses the online store in a manner inconsistent with the provisions of applicable law, the provisions of the Regulations, as well as the general principles of using the Internet, uses the online store in a manner that is burdensome for other Customers and for the Seller.

1. The Seller is liable to the Consumer and the Privileged Entrepreneur for the compliance of the product with the concluded sales contract, to the extent specified in the Civil Code.
2. If the product is found to be non-conforming to the contract before the Seller's liability period expires, i.e., two years from the date of delivery, the Consumer or Privileged Entrepreneur is obligated to notify the Seller of the situation (e-mail, traditional complaint). A sample form that the Consumer or Privileged Entrepreneur may use in this regard is attached (Appendix 1 to these Regulations).
3. The Consumer or Privileged Entrepreneur may submit any other clear notification, which shall include at least the following: name, surname and address of the complainant, description of the product being complained about, to the extent appropriate for its type (e.g. name, manufacturer, colour, etc.), proof of purchase of the product being complained about, description of the non-conformity of the product and the date when the defect was noticed, and, where applicable, the circumstances justifying the complaint, the complainant’s request, the date of lodging the complaint, the complainant’s signature (in the case of complaints sent by regular mail).
4. In order for the Seller to process the complaint, the Consumer or Privileged Entrepreneur is obligated to return the complained products to the Seller's registered office without undue delay. If the complainant's claim is upheld, the Seller will reimburse the complainant for the shipping costs incurred.
5. If the product is inconsistent with the contract, the Consumer or Privileged Entrepreneur may request a price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Consumer or Privileged Entrepreneur replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the item with a defect-free one or remove the defect. The reduced price should be proportional to the contract price in the same way that the value of the item with the defect is proportional to the value of the item without the defect.
6. A Consumer or Privileged Entrepreneur may, instead of the removal of the defect proposed by the Seller, request replacement of the item with a defect-free item, or instead of replacement of the item, request removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Consumer or Privileged Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessive costs, the value of the product in conformity with the contract, the type and degree of the identified non-conformity, and the inconvenience to which the Consumer or Privileged Entrepreneur would be exposed by a method of satisfaction other than the one requested by them are also taken into account.
7. Details related to the Seller's liability for the conformity of the product with the contract are regulated in Chapter 5a of the Consumer Rights Act.
8. In accordance with the Omnibus Directive, whenever the Seller informs about a reduction in the price of a Product, in addition to the information about the reduced price, the Seller shall also display information about the lowest price of that Product that was valid in the period of 30 days before the introduction of the reduction.

1. Product delivery takes place within Poland, while international shipments are made within the European Union.
2. The costs and expected delivery date are communicated to the Customer before he sends the Order.
3. The Seller ships products ordered by the Customer primarily via the https://furgonetka.pl/ website. The terms and conditions of the website are available on the website at: https://furgonetka.pl/regulamin/. The Seller may also ship the products itself, bypassing the above-mentioned website.
4. Delivery methods, in particular the list of courier companies, product shipping times, shipping costs, as well as information on the terms of free shipping, are available on the Seller's website at: https://bytheray.com/pages/wysylka-platnosci .
5. Delivery by courier does not include bringing products into a residential building, residential or commercial premises or other premises.
   

1. The Seller is liable to the Consumer and the Privileged Entrepreneur for the compliance of the product with the concluded sales contract, to the extent specified in the Consumer Rights Act.
2. If the product is found to be non-conforming to the contract before the Seller's liability period expires, i.e., two years from the date of delivery, the Consumer or Privileged Entrepreneur is obligated to notify the Seller of the situation (e-mail, traditional complaint). A sample form that the Consumer or Privileged Entrepreneur may use in this regard is attached (Appendix 1 to these Regulations).
3. The Consumer or Privileged Entrepreneur may submit any other clear notification, which shall include at least the following: name, surname and address of the complainant, description of the product being complained about, to the extent appropriate for its type (e.g. name, manufacturer, colour, etc.), proof of purchase of the product being complained about, description of the non-conformity of the product and the date when the defect was noticed, and, where applicable, the circumstances justifying the complaint, the complainant’s request, the date of lodging the complaint, the complainant’s signature (in the case of complaints sent by regular mail).
4. In order for the Seller to process the complaint, the Consumer or Privileged Entrepreneur is obligated to return the complained products to the Seller's registered office without undue delay. If the complainant's claim is upheld, the Seller will reimburse the complainant for the shipping costs incurred.
5. If the product is inconsistent with the contract, the Consumer or Privileged Entrepreneur may request a price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Consumer or Privileged Entrepreneur replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the item with a defect-free one or remove the defect. The reduced price should be proportional to the contract price in the same way that the value of the item with the defect is proportional to the value of the item without the defect.
6. A Consumer or Privileged Entrepreneur may, instead of the removal of the defect proposed by the Seller, request replacement of the item with a defect-free item, or instead of replacement of the item, request removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Consumer or Privileged Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessive costs, the value of the product in conformity with the contract, the type and degree of the identified non-conformity, and the inconvenience to which the Consumer or Privileged Entrepreneur would be exposed by a method of satisfaction other than the one requested by them are also taken into account.
7. Details related to the Seller's liability for the conformity of the product with the contract are regulated in Chapter 5a of the Consumer Rights Act.
8. Due to the nature of cosmetic products, the Seller advises that the Products should be stored in accordance with the instructions on the packaging. Failure to maintain appropriate storage conditions by the Customer may affect the assessment of the goods' compliance with the contract.

1. The Seller takes steps to ensure the proper operation of the website and undertakes to promptly remove any irregularities in its operation that are reported by Customers.
2. The Customer may inform the Seller about any irregularities or interruptions in the functioning of the website by sending appropriate information to the e-mail address: hello@bytheray.com .
3. In the e-mail referred to in paragraph 2 above, the Customer should provide his/her name, surname, correspondence address (including e-mail address), as well as the type and date of the irregularity related to the operation of the website.
4. The Seller undertakes to consider the complaint within 14 days from the date of its receipt.

1. Pursuant to the Consumer Rights Act, a Customer who is a consumer has the right to withdraw from a distance contract within 14 days without giving a reason. This can be done by submitting a written statement to the Seller's correspondence address indicated above or by email to hello@bytheray.com .
2. Exclusion of the right of withdrawal: Pursuant to Article 38, point 5 of the Consumer Rights Act, the right of withdrawal does not apply to goods delivered in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery. In the case of BY THE RAY cosmetics, opening the jar or bottle prevents the return of goods under the withdrawal procedure.
3. Returned products should be in an unchanged state, unless the change was necessary within the limits of proper familiarization with the product, subject to paragraph 2 above (unsealed products cannot be returned).
4. If the Customer withdraws from the Contract via e-mail, the Seller will immediately send confirmation of receipt of information on withdrawal from the contract via e-mail.
5. The period begins to run from the day on which the Customer or a third party on behalf of the Customer, other than the carrier, acquires physical possession of the products.
6. The Customer is obliged to inform the Seller of his decision in this respect within the period for withdrawal from the contract.
7. The Customer's declaration does not require a specific form. The Customer has the right to use the withdrawal form template, which constitutes Annex 2 to these Terms and Conditions, but is not obligated to do so.
8. The withdrawal period is deemed to have been met if the Customer has sent the declaration of exercising the right of withdrawal before the deadline expires. The burden of proof in this regard rests with the Customer.
9. In the event of withdrawal from the contract, the Seller will refund all amounts received from the Customer without undue delay, but no later than 14 days from the date on which the Seller is informed of the Customer's decision to withdraw from the contract, but not earlier than upon receipt of the returned goods. The refund also applies to the costs of delivery incurred by the Buyer, with the cost of the cheapest standard delivery method being refunded.
10. The Seller may withhold reimbursement of payments received from the Customer until the Customer receives the goods or provides proof of sending them back.
11. The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not involve any costs for the Customer.
12. A Customer who has withdrawn from a contract is obligated to return the product without undue delay, no later than 14 days from the date on which they informed the Seller of their decision to withdraw from the contract. This deadline is considered met if the Customer returns the ordered products before the expiry of the fourteen-day period. The cost of return shipping to the Seller is borne by the Customer.
13. Returned products should be in their unaltered condition, unless the change was necessary to properly familiarize themselves with the product. The customer is responsible for any diminished value of the item resulting from handling it beyond what is necessary to establish the nature, characteristics, and functioning of the item. The customer is responsible for any diminished value of the product occurring from the date on which the customer acquired physical possession of the product or on which a third party other than the carrier and designated by the customer acquired physical possession of the product, as well as resulting from improper handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
14. A privileged entrepreneur has the right to withdraw from the contract on the same terms as a consumer.

1. In exchange for providing the following data: e-mail address and consent to the newsletter service, the customer may receive a 10% discount on the first order of a product/products in the e-shop when signing up for the subscriber list.
2. After sending the completed subscription form, an agreement for the provision of the newsletter service is concluded between the Seller and the Customer.
3. Under the agreement concluded with the Seller for the provision of the newsletter service, the Customer receives information about new products, promotions, products or services of the Seller.
4. The Customer may unsubscribe from the newsletter at any time by unsubscribing. To do so, click the appropriate button at the bottom of the newsletter message or write directly to the Seller requesting unsubscription.

1. The principles of personal data processing and the use of cookies are described in the Privacy Policy.

1. When using the website, the Customer is obliged in particular to:
   a) not to provide or reproduce content prohibited by law, i.e. content that is offensive or vulgar, incites violence or other actions contrary to the law or good customs, or that violates personal rights and other rights of third parties,
   b) use the website in accordance with its intended purpose and without disturbing its functioning, and in a way that is not burdensome to other Customers or users of the website,
   c) not to use the website to send or post unsolicited Commercial Information (spam),
   d) use all content posted on the website solely for personal use,
   e) use the website in accordance with the Regulations, applicable legal provisions and general principles of using the Internet.

1. Photos and all materials, such as texts, recordings, graphics, logos, product recipes, packaging designs, and brand names posted on the website are the property of the Seller. Their use for commercial purposes without the Seller's consent is unlawful and prohibited – see Act of February 4, 1994, on Copyright and Related Rights (Journal of Laws of 2022, item 2509, as amended).

1. You can leave a comment on the website below the content of a blog entry.
2. The comment posting form contains the following fields: name, email address, and comment text. The site owner does not verify the identities of commenters unless the content they have left is prohibited, as stated in paragraph 3 below.
3. The person posting a comment is obliged to comply with the rules related to the use of the website (point 12 of the Regulations) and not to post content that is illegal under the Digital Services Regulation (DSA).
4. “Illegal content” means any information, regardless of the form of its transmission, which, either alone or by reference to an activity, including the sale of products or the provision of services, is contrary to the law.
5. The Site Owner may independently verify the content of comments to ensure that commenters adhere to the rules set forth in point 3 above. If the Site Owner determines that their content may indicate a suspicion of a prohibited act (regardless of its stage: preparation, attempt, or completion), the Site Owner will notify law enforcement agencies or other appropriate institutions.
6. Any person or entity may report to the Website Owner that comments posted on the Website contain content that they consider to be illegal. The Website Owner will ensure that such reports are addressed on a non-discriminatory basis.
7. The notification referred to in paragraph 6 may be sent to the Website Owner's email address: hello@bytheray.com . The notification should include:
   (a) a sufficiently substantiated explanation of why the person or entity alleges that the relevant information constitutes illegal content;
   (b) a clear indication of the exact electronic location of the information, such as the exact URL(s), and, where applicable, additional information enabling the identification of the illegal content, as appropriate to the type of content and the specific type of hosting service;
   c) name and email address of the person or entity submitting the report, except in the case of a report concerning information deemed to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU (reports concerning violations of a sexual nature, including sexual exploitation, child pornography or acts of sexual solicitation may be submitted anonymously, without entering personal data);
   d) a statement confirming the good faith belief of the person or entity making the report that the information and allegations contained therein are accurate and complete.
8. Submitting an application is free of charge.
9. If the report is sent by e-mail (valid e-mail address of the reporting person), the Website Owner will, without undue delay, send the reporting person a confirmation of receipt by e-mail.
10. The website owner will decide on the submitted report without undue delay (within 14 days of receiving the report).
11. After making a decision regarding the submitted application, the Website Owner will send the applicant (via email to the email address provided in the application) the decision to refuse the application, or to grant it and decide on the information deemed illegal, including, among other things, removing the information, preventing access to it, de-ranking it, or limiting its visibility. Along with the decision, the Website Owner will inform the applicant of the possibility of appealing the decision.
12. An individual may appeal a decision via email within 14 days of receiving the Website Owner's decision. The appeal must clearly state why and to what extent the individual disagrees with the decision. From the moment the appeal is delivered to the Website Owner, the Website Owner has 14 days to consider the appeal.

1. Consumers may use out-of-court complaint and redress procedures. Consumers may, in particular:
   1) apply to a permanent consumer arbitration court for resolution of the dispute arising from the concluded Agreement,
   2) seek assistance from a district (municipal) consumer rights ombudsman or a social organization whose statutory responsibilities include consumer protection. Detailed information on out-of-court complaint and redress procedures can be found at https://www.uokik.gov.pl/. Consumers also have the right to use the ODR platform, available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.sh ow&lng=PL. The platform is intended to assist in resolving disputes between consumers and businesses regarding out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts.
2. In relation to consumers and privileged entrepreneurs, court disputes arising in connection with the application of these Regulations and the performance of concluded contracts will be considered by the competent court in accordance with the provisions on material and local jurisdiction in accordance with the Act of 17 November 1964 - the Code of Civil Procedure (Journal of Laws 2023, item 1550, as amended).
3. In matters not regulated in these Regulations, the relevant provisions of Polish law shall apply, except when more favorable provisions apply in the Consumer's country of residence.
4. Date of publication of the current Regulations: February 23, 2026.

1. Subject to the following sentence, the Seller reserves the right, to the extent permitted by applicable regulations, to make changes and modifications to these Regulations for important reasons related to the technical or substantive aspect of the functioning of the website and the products offered, in particular in the event of changes in applicable legal regulations. . The provisions of the Regulations applicable at the time of submitting the purchase request apply to purchased products. Changes to the Regulations will be notified to Customers on the website and by e-mail.
2. Any changes to the Regulations become effective when they are posted on the store's website and sent by e-mail, unless otherwise stated.
3. After information about changes to the Regulations appears on the website or via e-mail, the Customer should immediately become familiar with the changes, because activation on the website after such an announcement constitutes unconditional acceptance of the new content of the Regulations by the Customer.

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