The terms used in the Regulations mean:

1. Customer - a natural person with full legal capacity, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by special provisions, placing an order in the online store (consumer, entrepreneur, privileged entrepreneur).
2. Consumer – a natural person using the online store and making a purchase in an area not directly related to his or her business or professional activity (in accordance with Article 22, index 1 of the Civil Code).
3. Entrepreneur - a natural person, a legal person and an organizational unit referred to in Art. 33 with index 1 § 1 of the Civil Code, conducting business or professional activity on its own behalf.
4. Entrepreneur running a sole proprietorship who does not use the online store as part of his professional activity (hereinafter referred to as the Privileged Entrepreneur) - a natural person using the online store, in particular making a purchase in a scope unrelated to his business activity, when due to the nature of the purchased product it follows that it does not have a professional character for her, resulting in particular from the subject of her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
5. Online store (also known as e-store) - an online store available at https://bytheray.com/ , through which the Customer can purchase specific Products.
6. Product – physical products that are presented in the e-store and intended for sale.
7. Sales contract - a product sales contract concluded between the Seller and the Customer via the store's website. Sales are carried out within the European Union.
8. Distance contract - a sales contract concluded between the Seller and the Customer concluded without the simultaneous physical presence of the parties to the contract, using one or more means of distance communication up to and including the conclusion of the contract.
9. Order - an action undertaken by the Customer, consisting in selecting specific products in the e-shop, aimed directly at concluding a sales contract with the Seller for these products on the terms specified in these Regulations.
10. Seller/Website owner - BTR CONCEPT sp. z o. o. based in Warsaw, ul. Polki 1A/20, 02-826 Warszawa, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw. Warsaw in Warsaw, 13th Commercial Division of the National Court Register under KRS number: 0001068040, NIP: 9512581861, REGON: 526883044.
11. Regulations - these regulations together with other documents constituting an integral part thereof, including in particular the Privacy Policy.
12. Civil Code - Act of April 23, 1964, Civil Code (Journal of Laws of 2023, item 1610, as amended).
13. Consumer Rights Act - Act of May 30, 2014 on consumer rights (Journal of Laws of 2023, item 2759, as amended).
14. Act on the provision of services by electronic means - Act of July 18, 2002 on the provision of services by electronic means (Journal of Laws of 2020, item 344, as amended).
15. Telecommunications Law - Act of July 16, 2004, Telecommunications Law (Journal of Laws of 2024, item 34, as amended).

1. The website available at: https://bytheray.com/ is operated by the Seller.
2. You can contact the Seller:
   a) at the e-mail address: hello@bytheray.com
3. Information about products provided on the store's website, in particular their descriptions (specifications) and prices, do not constitute an offer within the meaning of the Civil Code, but are only an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
4. Detailed product descriptions are available after navigating to a specific product subpage. The above solution is intended to make it easier for the customer to choose a product. At the same time, products are grouped according to categories that are listed on the website. After moving to a specific category, the Customer can select product subcategories. The Seller reserves that some products within the indicated categories and subcategories may be unavailable. The current list of available products within specific categories and subcategories is available directly after going to the subpage: https://bytheray.com/collections/all .
5. The rules for using the online store, the conditions for placing an order and the conditions for executing the order under the concluded sales contract are set out in these Regulations.
6. Sales via the e-store take place 24 hours a day, 7 days a week throughout the year, which does not exclude the possibility of temporarily disabling sales for technical reasons.
7. These Regulations specify in particular:
   a) conditions and rules for placing orders in the online store, registering a Customer account, as well as rules for order execution,
   b) rules for concluding sales contracts between the Customer and the Seller, the subject of which are specific products,
   c) rules for applying price reductions,
   d) provision of the newsletter service,
   e) the procedure related to the procedure in the event of non-compliance of the product with the contract, as well as the complaint procedure and the procedure for withdrawing from the contract (Consumer and Privileged Entrepreneur),
   f) rules for verifying customer opinions and presenting them on the website,
   g) rules for leaving comments.
8. The condition for using the online store is to read the Regulations and accept them. By accepting the Regulations, the Customer agrees to all its provisions and undertakes to comply with them. Acceptance of the Regulations is voluntary, but necessary to place an order and finalize the purchase transaction.
9. The Seller provides the Customer with the Regulations before using the online store. The content of these Regulations may be recorded by the Customer by printing it, saving it on a medium or downloading it from the website at any time.

1. Using the online store is possible provided that the following technical requirements are met by the Customer:
   a) having a device enabling access to the Internet, equipped with a working operating system, e.g. Windows, Android, Mac OS,
   b) installing on the device referred to in point a) above the latest, up-to-date version of a web browser providing access to Internet resources, such as: Opera, Mozilla Firefox, Safari, Google Chrome or another compatible browser that supports cookies,
   c) having an active e-mail account.
2. The Seller informs that technical problems or technical limitations occurring in the computer equipment or other device used by the Customer (firewalls - locks, antivirus programs and others) may limit or prevent the Customer's access to the online store website.
3. Due to the properties of the Internet and the computer equipment or other device used by the Customer that are beyond the control of the Seller, the Seller does not guarantee uninterrupted and uninterrupted access to the online store website.

1. To order a product via the e-shop, please go to the website: https://bytheray.com/ , and then select the product or products, taking the next steps in accordance with the messages displayed on the online store pages.
   
2. On the subpage with available products, the Customer can select a product or products by searching for the product using an extended filter, and can also classify the products, i.e. sort by. The customer may also skip the indicated method of searching for the product/products.
   
3. The Customer's selection of the ordered products (including, if possible, type, size, color in accordance with the specification and quantity of products) is made by adding individual products to the cart.
   
4. In order to place an order, the Customer must provide the following data:
   1) e-mail address or telephone number,
   2) country/region,
   3) first name (optional),
   4) names,
   5) address (some data is optional),
   6) in the case of a Customer who is an entrepreneur - also the entrepreneur's company, NIP number,
   7) selection of payment method,
   8) as well as acceptance of the Regulations, Privacy Policy and ticking the required boxes, optionally consent to sending promotional, marketing or advertising content by the Seller, and then confirming the Order by clicking the button confirming payment.
   
5. The customer can choose his preferred delivery method. After making this selection, the Customer receives information about the shipping cost (or information about free delivery) to the delivery location.
   
6. When placing an order - until you click the "Pay now" button - the Customer has the opportunity to modify the personal data and information provided by him regarding the products he has selected, both their type, size, color and quantity (if introducing such changes to the product is necessary). That's possible).
   
7. By clicking the "Pay now" button, the Customer is aware that concluding the contract is associated with the obligation to pay the payment due to the Seller.
   
8. After the Customer provides all the necessary data to place an Order, a summary of the Order will also be displayed.
   
9. The Order Summary includes in particular the following information:
   a) subject of the sales contract - name of the product/products,
   b) unit and total price for the ordered products (including information on any price reduction),
   c) shipping cost or information about meeting the conditions for free shipping,
   d) total cost of the order.
   
10. Sending the order by the Customer constitutes a declaration of will to conclude a sales contract with the Seller, in accordance with the content of these Regulations.
    
11. After placing the order, the Customer will be sent an e-mail containing final confirmation of all important elements of the Order.
    
12. The Sales Agreement is treated as concluded when the Customer receives the message referred to in section 11 above. The sales contract is concluded in Polish in accordance with the Regulations.
    
13. The Customer may register in the store, as a result of which an individual account will be created for him, available using the login (Customer's e-mail address) and the password set by him (hereinafter referred to as the "User Account"). Registration in the e-store is not a necessary condition for making purchases there. To register, please provide the following data:
    a) name,
    b) surname,
    c) e-mail,
    d) hass.
    
14. Creating an account is possible by completing all fields of the registration form available on the e-shop website, marked as required.
    
15. A necessary condition for creating an account is the Customer's acceptance of these Regulations and the Privacy Policy. Acceptance is voluntary, but if the Customer decides to create an Account, it is necessary to perform this activity. Registration of an account is tantamount to acceptance of the Regulations and Privacy Policy.
    
16. A customer who has registered in the e-shop can use his account for subsequent purchases. Within the account, the Customer can, in particular, track the status of current orders, check details of historical orders, and manage his account data, among others. change your password.
    
17. The customer is obliged not to disclose his account password to third parties.
    
18. The Seller has the right to delete the Customer's account or deprive him of the right to place orders with immediate effect in the event of a significant breach by the Customer of these Regulations, in particular if the Customer provided false, inaccurate or infringing data when registering in the online store or placing an order. rights of third parties, uses the online store in a manner inconsistent with the provisions of applicable law, the provisions of the Regulations, as well as with the general principles of using the Internet, uses the online store in a manner that is burdensome for other Customers and for the Seller.
    

1. The Seller is liable to the Consumer and the Privileged Entrepreneur for the compliance of the product with the concluded sales contract, within the scope specified in the Civil Code.
2. If the product is found to be inconsistent with the contract before the expiry of the Seller's liability period, i.e. two years from the release of the product, the Consumer or the Privileged Entrepreneur is obliged to notify the Seller of the situation (e-mail, sending a complaint in the traditional form). Attached is a sample form that the Consumer or privileged Entrepreneur may use in this regard (Appendix No. 1 to these Regulations).
3. The Consumer or the Preferred Entrepreneur may submit any other unambiguous notification, which will indicate at least: the name, surname and address of the person submitting the complaint, and the description of the complained product, to the extent that it is appropriate for its type (e.g. name, manufacturer, color, etc.). ), proof of purchase of the complained product, description of the non-conformity of the product and the date in which the defect was noticed, and, where appropriate, also the circumstances justifying the complaint, the claimant's request, the date of filing the complaint, the signature of the complainant (in the case of complaints sent by regular mail).
4. In order to enable the Seller to recognize the complaint, the Consumer or the privileged Entrepreneur is obliged to return the complained products to the Seller's office without undue delay. If the claimant's claims are accepted, the Seller reimburses the claimant for the delivery costs incurred.
5. If the product is inconsistent with the contract, the Consumer or the privileged Entrepreneur may demand a price reduction or withdrawal from the contract, unless the Seller immediately and without excessive inconvenience to the Consumer or privileged Entrepreneur replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free one or remove the defect. The reduced price should be in such proportion to the price resulting from the contract that the value of the item with a defect remains to the value of the item without the defect.
6. The Consumer or the privileged Entrepreneur may, instead of removing the defect proposed by the Seller, demand that the item be replaced with a defect-free one or, instead of replacing the item, demand that the defect be removed, unless bringing the item into compliance with the contract in the manner chosen by the Consumer or the privileged Entrepreneur is impossible or would require excessive costs compared to with the method proposed by the Seller. When assessing excessive costs, the value of the product consistent with the contract, the type and degree of non-compliance found, and the inconvenience to which the Consumer or the privileged Entrepreneur would be exposed if other than the method of satisfaction requested by him, are taken into account.
7. Details related to the Seller's liability for the compliance of the product with the contract are regulated in Chapter 5a of the Act on Consumer Rights.

1. Delivery of products takes place within Poland, while international shipments are carried out within the European Union.
2. The costs and expected delivery date are communicated to the Customer before sending the Order.
3. The Seller ships the products ordered by the Customer mainly via the website https://furgonetka.pl/. The website regulations are available on the website at: https://furgonetka.pl/regulamin/. The Seller may also carry out such shipment on his own, bypassing the service indicated above.
4. Delivery methods, in particular the list of courier companies, product shipping time, shipping costs, as well as information on the terms and conditions of free shipping, are available on the Seller's website at: https://bytheray.com/pages/wysylka-platnosci .
5. Delivery by courier does not include bringing the products into a residential building, residential or commercial premises, or other premises.
   

1. The Seller is liable to the Consumer and the Privileged Entrepreneur for the compliance of the product with the concluded sales contract, within the scope specified in the Civil Code.
2. If the product is found to be inconsistent with the contract before the expiry of the Seller's liability period, i.e. two years from the release of the product, the Consumer or the Privileged Entrepreneur is obliged to notify the Seller of the situation (e-mail, sending a complaint in the traditional form). Attached is a sample form that the Consumer or privileged Entrepreneur may use in this regard (Appendix No. 1 to these Regulations).
3. The Consumer or the Preferred Entrepreneur may submit any other unambiguous notification, which will indicate at least: the name, surname and address of the person submitting the complaint, and the description of the complained product, to the extent that it is appropriate for its type (e.g. name, manufacturer, color, etc.). ), proof of purchase of the complained product, description of the non-conformity of the product and the date in which the defect was noticed, and, where appropriate, also the circumstances justifying the complaint, the claimant's request, the date of filing the complaint, the signature of the complainant (in the case of complaints sent by regular mail).
4. In order to enable the Seller to recognize the complaint, the Consumer or the privileged Entrepreneur is obliged to return the complained products to the Seller's office without undue delay. If the claimant's claims are accepted, the Seller reimburses the claimant for the delivery costs incurred.
5. If the product is inconsistent with the contract, the Consumer or the privileged Entrepreneur may demand a price reduction or withdrawal from the contract, unless the Seller immediately and without excessive inconvenience to the Consumer or privileged Entrepreneur replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free one or remove the defect. The reduced price should be in such proportion to the price resulting from the contract that the value of the item with a defect remains to the value of the item without the defect.
6. The Consumer or the privileged Entrepreneur may, instead of removing the defect proposed by the Seller, demand that the item be replaced with a defect-free one or, instead of replacing the item, demand that the defect be removed, unless bringing the item into compliance with the contract in the manner chosen by the Consumer or the privileged Entrepreneur is impossible or would require excessive costs compared to with the method proposed by the Seller. When assessing excessive costs, the value of the product consistent with the contract, the type and degree of non-compliance found, and the inconvenience to which the Consumer or the privileged Entrepreneur would be exposed if other than the method of satisfaction requested by him, are taken into account.
7. Details related to the Seller's liability for the compliance of the product with the contract are regulated in Chapter 5a of the Act on Consumer Rights.

The Seller takes steps to ensure the proper operation of the website and undertakes to remove any irregularities in its operation that are reported by Customers on an ongoing basis.

The Customer may inform the Seller about any irregularities or interruptions in the functioning of the website by sending appropriate information to the e-mail address: hello@bytheray.com .

In the e-mail referred to in section 2 above, the Customer should provide his name, surname, correspondence address (including e-mail address), as well as the type and date of occurrence of the irregularity related to the functioning of the website.

The Seller undertakes to consider the complaint within 14 days from the date of its receipt.

1. Pursuant to the Consumer Rights Act, a Customer who is a consumer has the right to withdraw from a distance contract for a period of 14 days without giving reasons and without incurring any costs. However, the Seller guarantees that such a Customer will have the right to withdraw from the contract within 30 days. The Customer may exercise the right to withdraw from the contract by sending an appropriate declaration in writing to the Seller's correspondence address indicated above or via the e-mail address: support@bytheray.com.
2. Exceptions to the right to withdraw from the contract are indicated in Art. 38 section 1 of the Consumer Rights Act.
3. If the Customer withdraws from the Agreement by e-mail, the Seller will immediately send confirmation of receipt of information about withdrawal from the contract by e-mail.
4. The deadline starts from the day on which the Customer or a third party other than the carrier and indicated by the Customer took physical possession of the products.
5. The Customer is obliged to inform the Seller about his decision in this regard within the period for withdrawing from the contract.
6. The Client's declaration does not require any special form. The customer has the right to use the sample withdrawal form, which constitutes Annex 2 to these Regulations, but is not obliged to do so.
7. The deadline for withdrawal is deemed to have been met when the Customer has sent a declaration of exercise of the right of withdrawal before the deadline expires. The burden of proof in this respect rests with the Client.
8. In the event of withdrawal from the contract, the Seller shall refund without undue delay all amounts received from the Customer, but no later than within 14 days from the date on which he was informed about the Customer's decision to withdraw from the contract. The refund also applies to the costs of delivery of the goods incurred by the Buyer, with the cost of the cheapest standard delivery of the goods being refunded.
9. The Seller may withhold the refund of payments received from the Customer until the item is received or the Customer provides proof of sending it back.
10. The Seller returns the payment using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return that does not involve any costs for him.
11. A customer who has withdrawn from the contract is obliged to return the product without undue delay, no later than 14 days from the date on which he informed the Seller about his decision to withdraw from the contract. The above deadline is deemed to have been met if the Customer returns the ordered products before the expiry of the fourteen-day period.
12. Returned products should be in unchanged condition, unless the change was necessary within the limits of proper familiarization with the product. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. The Customer is responsible for the reduction in the value of the products that occurred from the date on which he or she came into physical possession of the products or on which a third party other than the carrier and indicated by the Customer came into physical possession of the products and resulting from improper handling of them to a greater extent than necessary to determine the nature, properties or mode of action of the products.
13. The privileged entrepreneur has the right to withdraw from the contract on the same terms as the Consumer.

1. In exchange for providing the following data: e-mail address and consent to the newsletter service, the customer may receive a 10% discount on the first order of the product(s) in the e-shop when signing up to the list of subscribers.
2. After sending the completed form, confirming the subscription to the list of newsletter subscribers (double opt-in) and due to the confirmation of joining the list of newsletter subscribers, an agreement for the provision of the newsletter service is concluded between the Seller and the Customer.
3. As part of the contract concluded with the Seller for the provision of the newsletter service, the Customer receives information about new products, promotions, products or services of the Seller.
4. The customer may unsubscribe from the newsletter at any time by unsubscribing. To do this, click the appropriate button at the bottom of the message sent as part of the newsletter or write directly to the Seller requesting to cancel the subscription.

The principles of personal data processing and the use of cookies are described in the Privacy Policy.

When using the website, the Customer is obliged in particular to: a) not to provide or reproduce content prohibited by law, i.e. content that is offensive or vulgar, incites violence or other actions contrary to the law or decency, or that violates the personal rights and other rights of third parties, b) use the website in accordance with its intended purpose and without disturbing its functioning, as well as in a way that does not inconvenience other customers or users of the website, c) not to use the website to send or post unsolicited Commercial Information (spam), d) use all content posted on the website only for personal use, e) use the website in a manner consistent with the Regulations, applicable law and general principles of Internet use.

Photos and all materials such as texts, recordings, graphics, logos that were posted on the website are the property of the Seller or were used by him with the consent of their owners (transfer of copyrights, license, etc.). Using them for commercial purposes without the consent of the Seller is illegal and prohibited - Act of February 4, 1994 on copyright and related rights (Journal of Laws 2022, item 2509, as amended).

1. You can leave a comment under the content of the blog entry on the website.
2. The form for publishing a comment contains the following fields to complete: name, e-mail address and comment content. The owner of the website does not verify the identity of people leaving comments, unless the content they leave is prohibited, as stipulated in section 3 below.
3. The person posting a comment is obliged to comply with the rules related to the use of the website (point 12 of the Regulations) and not to post content that is illegal under the Digital Services Regulation (DSA).
4. "Illegal content" means any information, regardless of the form of its transmission, that, either alone or by reference to an operation, including the sale of products or the provision of services, is contrary to the law.
5. The website owner may independently verify the content contained in comments to ensure that commenters comply with the rules set out in point 3 above. If it considers that their content may indicate a suspicion of committing a prohibited act (regardless of its stages: preparation, attempt, commission), the Website Owner informs the law enforcement authorities or other relevant institutions.
6. Any person or entity may report to the Website Owner that comments posted on the website contain content that the person or entity considers to be illegal content. The Owner ensures that this application is processed on non-discriminatory terms.
7. The notification referred to in section 6, can be sent to the website Owner's e-mail address: hello@bytheray.com . The notification should include: (a) a sufficiently substantiated explanation of the reasons why the person or entity concerned alleges that the relevant information constitutes illegal content; (b) a clear indication of the precise electronic location of the information, such as the exact URL(s), and, where appropriate, additional information enabling the identification of illegal content, appropriate to the type of content and the specific type of hosting service; c) name and surname or name and e-mail address of the person or entity making the report, with the exception of reports regarding information considered to be related to one of the crimes referred to in Art. 3-7 of Directive 2011/93/EU (reports regarding violations of a sexual nature, including sexual abuse, child pornography or acts of sexual solicitation may be sent anonymously, without entering personal data); d) a statement confirming the good faith belief of the person or entity making the report that the information and allegations contained therein are correct and complete.
8. Filing an application is free of charge.
9. If the report is sent by e-mail (correct e-mail address of the reporting person), the Website Owner will, without undue delay, send the person making the report confirmation of its receipt by e-mail.
10. The website owner will decide on the submitted report without undue delay (within 14 days of receiving the report).
11. After making a decision on the submitted application, the Website Owner sends the applicant (via e-mail to the e-mail address indicated in the notification) the content of the decision to refuse to accept the application or to accept it and to decide on information deemed to be illegal content, including, among others: removing this information, preventing access to it, depositioning it or limiting the visibility of the information. Together with the sent decision, the website owner informs about the possibility of appealing against the decision.
12. A person may submit an appeal against the decision made by e-mail within 14 days from the date of receipt of the decision of the Website Owner. The appeal must clearly indicate why and to what extent the person disagrees with the decision. From the moment the appeal is delivered to the website owner, he has 14 days to consider the appeal.

1. The consumer may use out-of-court methods of dealing with complaints and pursuing claims. The consumer has the option, in particular:
   1) submitting a request to a permanent consumer arbitration court to resolve a dispute arising from the concluded Agreement,
   2) using the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Detailed information related to out-of-court methods of dealing with complaints and pursuing claims can be found on the website https://www.uokik.gov.pl/. The consumer also has the right to use the ODR platform, which is available at: https://ec. europa.eu/consumers/odr/main/index.cfm?event=main.home2.sh ow&lng=PL. The platform is intended to help resolve disputes between consumers and entrepreneurs in the out-of-court resolution of disputes regarding contractual obligations arising from an online sales contract.
2. In relation to consumers and privileged entrepreneurs, court disputes arising in connection with the application of these Regulations and the performance of concluded contracts will be considered by the court competent according to the provisions on property and local jurisdiction in accordance with the Act of November 17, 1964, Code of Civil Procedure (Journal of Laws 2023, item 1550, as amended)
3. In matters not regulated in these Regulations, the relevant provisions of Polish law shall apply, except when more favorable provisions apply in the Consumer's country of residence.
4. Date of publication of the current Regulations: April 22, 2024.

1. Subject to the following sentence, the Seller reserves the right, to the extent permitted by applicable regulations, to make changes and modifications to these Regulations for important reasons related to the technical or substantive aspect of the functioning of the website and the products offered, in particular in the event of changes in applicable legal regulations. . The provisions of the Regulations applicable at the time of submitting the purchase request apply to purchased products. Changes to the Regulations will be notified to Customers on the website and by e-mail.
2. Any changes to the Regulations become effective when they are posted on the store's website and sent by e-mail, unless otherwise stated.
3. After information about changes to the Regulations appears on the website or via e-mail, the Customer should immediately become familiar with the changes, because activation on the website after such an announcement constitutes unconditional acceptance of the new content of the Regulations by the Customer.

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